Terms and conditions

Introduction

Charles Trent Ltd is a leading supplier of used car parts and aims to provide a quality Product and excellence customer service. We trust that You will be completely satisfied with Your purchase, however due to the nature of our Product range, We recognise this is not always possible.

Below You'll find a breakdown of the terms & conditions for the services We offer here at Charles Trent. If You cannot find the information You need or have a specific question please feel free to contact Us and Our team will do its best to help.

The governing law is English Law, and You agree to submit to the full jurisdiction of English courts. For Our exclusive benefit, We shall retain the right to bring proceedings in the Courts of the country of residence of any user of the website.

Glossary

‘Us’ means Charles Trent Ltd

‘We’ ‘Our’ pertains to Us

‘You’ means You being Our customer and/or Your representative, either of which that may buy or has bought one or more of Our Products from Us

‘Your’ ‘You’ll’ pertains to You

‘Product’ includes a Part, a warranty, a Salvage Car that We have offered for sale in good faith

‘Part’ ‘Component’ means the item which You have bought from Us

‘Promotions’ relates to activities We may offer from time to time via different channels to new and/or existing customers including, but not limited to discounts, offers, incentives, prize draws, competitions, vouchers

Online Car Parts General Terms & Conditions

What’s included

In the event of a failure of the Part purchased, We will supply a replacement Part. If a replacement cannot be located within a reasonable timeframe, We will refund the full purchase price You paid when You bought the Part from Us.

What’s excluded

Return postage charges are non-refundable unless the item We provided was faulty, or an incorrect Part was sent by Us.

The Warranty does not cover labour costs or any charges related to fitting, removal, or replacement of Parts supplied unless the Platinum Warranty is purchased with the Part.

Further information

We strongly recommend all safety-critical, electrical and mechanical Parts are fitted only by certified automotive technicians. We accept no liability for malfunction, damage, or injury caused by incorrect installation of Parts and/or Components provided by Us. Engine and gearbox installations must be carried out by a certified, qualified mechanic to ensure proper fitting. Installations by private individuals are not covered by warranty.

You are required to inspect Parts upon delivery and report any damage to Us within 24 hours with all available evidence (including photos of the packaging and the Part itself). Delayed reports may limit any claim eligibility. Always provide Your vehicle registration (Reg) when requesting a replacement Part so that We can help You as much as possible.

If You have received Your order and an item is missing, please first check Your dispatch note for any indication that the item is being dispatched separately. If the item is not included on the dispatch note, it will be arriving separately. If the item is listed but not present, please email Us quoting Your order number and stating the missing item, to help Us investigate the matter further.

If You ordered an incorrect Part (e.g. the Part number differs), please return it to Us with a completed Returns Form (see ‘Returns’) to request the correct Part.

Our return policy allows for returns within 30 days. Upon receipt of the returned Part, We will promptly send a replacement if available. If the requested Part is unavailable, We will issue a refund and notify You by email.

We will not cover any Part or Component which has suffered damage subsequent to its fitment. This includes typical wear and tear through use or age, and/or accidental damage.

We identify Parts which We sell in a number of different ways including visible and invisible marks and security tags. We will only issue a replacement Part or refund if We are satisfied the original Part purchased has been returned by You in the same condition as We supplied it, with all security marks intact.

All Parts correctly supplied and returned are subject to a restocking charge of 20% of the invoice value. Any warranty provided is non-transferable.

If any provision of Our Terms and Conditions is found to be invalid, the invalidity of that provision will not affect the validity of the remaining Terms & Conditions which shall continue to have full force and effect. The failure by Us to exercise any right or remedy under any Terms & Conditions shall not constitute a waiver of that right or remedy.

Warranty Terms & Conditions

What’s included

Tyres are supplied by Us with a 3-month warranty, and cover is provided only against excessive tread wear. No other damage or type of failure is covered by this warranty.

EV batteries are supplied by Us with a 3-month warranty.

Panels come with a lifetime warranty against rust. This warranty covers the panel as a bare unit. Trims and additional Components, if included, are provided as-is and are not covered under the warranty. Glass and scratches remain excluded from this coverage, and bumpers do not include radar sensors and/or cameras.

What’s excluded

ECU’s & electrical items are not covered by warranty.

We do not cover labour costs or any charges related to fitting, removal, or replacement of Parts supplied.

The warranty does not cover any Part or Component that has been dismantled or tampered with, except for replacement of standard serviceable Parts.

No replacement or reimbursement will be provided if the issue results from a breach of the warranty Terms & Conditions.

Deductions may apply for any missing or damaged parts, potentially voiding the warranty.

Further information

We are so confident in Our Parts that We are happy to provide You with a warranty for free on each and every purchase.

All Parts come with a 12-month warranty apart from engines, gearboxes, tyres, and electric vehicle [EV] batteries.

For more information on Our engine and gearbox warranty, please see the Engine & Gearbox Warranty Terms & Conditions and Options section below.

Faults caused by parts and/or components not supplied by Us are not covered.

We recommend colour-matching a Part to Your car whenever possible for a better finish. Please contact Us to provide Your VIN to confirm colour codes, although note that even with matching codes, slight variations may occur due to various factors including wear and tear.

Any warranty provided is non-transferable and only benefits You as named on the invoice and must match the vehicle registration mark on the invoice as supplied. We reserve the right to inspect any Part claimed for under this warranty prior to accepting a replacement is due.

Engine & Gearbox Warranty Terms & Conditions and Options

What’s included

What’s excluded

ECU’s & electrical items are not covered by warranty.

The warranty does not cover gaskets, oils, seals, cam belts, timing belts, fan belts, any ancillary parts, or damage resulting from misuse, improper fitting, neglect, accident, or continued use.

The warranty does not cover any Part or Component that has been dismantled or tampered with, except for replacement of standard serviceable Parts.

No replacement or reimbursement will be provided if the issue results from a breach of the warranty Terms & Conditions, or from overheating, lack of lubrication, neglect, or failure to follow the manufacturer's guidelines.

No replacement or reimbursement will be provided if the issue results from a breach of the warranty Terms & Conditions.

Deductions may apply for any missing or damaged parts, potentially voiding the warranty.

Further information

Engine and gearbox installations must be carried out by a certified, qualified mechanic to ensure proper fitting. Installations by private individuals are not covered by warranty.

Faults caused by parts and/or components not supplied by Us are not covered.

Engine and gearbox installations must be carried out by a certified, qualified mechanic to ensure proper fitting. Installations by private individuals are not covered.

Engines and gearboxes are sold as bare units, excluding additional components (for example, starter motors, alternators). Ancillary parts such as water pumps, cam belts, turbos, injectors, sensors, and modules which are included are provided free of charge and are not covered by the warranty.

Engines must be correctly fitted with new cam belts, auxiliary belts, oil, oil filters and spark plugs. Any failure to follow these terms will invalidate this warranty.

Before installation, a thorough vehicle inspection is required to rule out unrelated issues. You must support any warranty claim with diagnostic reports, videos, and images of the faulty Part, which will be reviewed by Us in validation of Your claim.

Warranty Options

(STANDARD) 3-Month Warranty: This is applied as standard to all engine and gearbox purchases.

(SILVER) 6-Month Warranty (+10%): This is available for an additional 10% of the listed Part price. In the event of a successful claim under the warranty, any replacement Part will be covered by the same 6-month warranty. No labour coverage is included (Minimum warranty price: £20).

(GOLD) 12-Month Warranty (+20%): This is available for an additional 20% of the listed Part price. In the event of a successful claim under the warranty, any replacement Part will be covered by the same 12-month warranty. No labour coverage is included (Minimum warranty price: £40).

(PLATINUM) 12-Month Warranty with Labour Cover (+25%): This is available for an additional 25% of the item price. This option provides 12 months of warranty coverage, including labour costs for repairs or replacement. Labour cover only applies to the original Part purchase. In the event of a successful claim under the warranty, any replacement Part will be covered by the same 12-month warranty; additional labour costs require separate payment (Minimum warranty price: £60).

To qualify for labour coverage, you must submit invoices for the original Part fitment and any subsequent repairs or replacements. These invoices should detail labour hours and parts used and must be issued under Our name. Prior approval from Us is required before any work is carried out. Labour costs are covered based on the original invoice from the garage at a rate of up to £75 per hour.

Returns Terms & Conditions

What’s included

For items damaged in transit, You must notify Us within 24 hours and provide evidence (including photos of the packaging and the Part itself). Click here to make Us aware of an issue.

What’s excluded

Return postage charges are non-refundable unless the item we provided was faulty, or an incorrect Part was sent by Us.

Further information

Whilst the majority of Our customers are satisfied with their purchase, We recognise there are various circumstances which may cause You to return a Part or Component to Us.

Although the frequency of a Part/Component being returned to Us is low, common reasons include:

The wrong Part/Component has been ordered by mistake.
The Part/Component ordered has been damaged whilst in transit.
The Part/Component ordered was damaged before it left Us.
The Part/Component ordered is no longer fit for purpose as it has been tampered with.
We have not been able to get the Part/Component to the customer on time.

If You ordered an incorrect Part (e.g. the Part number differs), please return it to Us with a completed Returns Form (see ‘Returns’) to request the correct Part.

We identify Parts which We sell in a number of different ways including visible and invisible marks and security tags. We will only issue a replacement Part or refund if We are satisfied the item has been returned by You in the same condition as We supplied it, with all security marks intact.

International returns please note: If you are returning anything to Us from outside the EU You must complete customs declaration correctly indicating that the package contains ‘returned goods’ or similar. If Your parcel is stopped in UK customs and a charge levied, We will refuse to make payment and the package will be returned to You. Under no circumstances will We pay customs duty in order to receive our Part back.

If You are completing an international return, You may email Our aftersales team or call +44 (0) 1202 724443 to book in the faulty/incorrect item. We will then advise and assist You with the return. Please include as many details as possible about the fault.

All Parts correctly supplied and returned are subject to a restocking charge of 20% of the invoice value. Any warranty provided is non-transferable.

Car Parts Promotions Terms & Conditions

We may from time to time offer Promotions of Our Product to Our customers. When we do so, all of Our usual Terms & Conditions will apply.

Promotions will typically involve redemption of a Promotions code to benefit from the offer.

A Promotions code:

May only be redeemed online at Our website. Discounts and/or free items cannot be redeemed via telephone or mail order or at Our front counter, unless expressly advertised.
Is only valid during the period identified and on the dates and for the Product specified within the media in which it was delivered. If no period is identifiable or specified, it will be valid for no longer than 3 days from launch but only whilst that particular Promotions code is still available.
Cannot be used in conjunction with any other offer, discount or Promotion. Only one Promotions code can be used per transaction or household.
Is redeemed by entering such code at the appropriate point in the online purchase order process for a qualifying purchase or in the case of discounts, vouchers and/or free items, as expressly advertised.
Is non-transferrable and non-refundable and is not exchangeable for cash and cannot be used in conjunction with any other offer, discount or Promotions.

We accept no responsibility for illegible, lost, delayed or damaged codes during any Promotion, on any media or channel delivered, including electronically on Our website.

By entering any such Promotions code(s) and any personal data, Your personal data will be held by Us in accordance with our Privacy Policy and for the purpose of administering any Promotions and contacting You in relation to the same. You also agree to our Privacy Policy and Cookie Policy that relate to any awards, free offers, updates etc. By doing so, You consent to Us providing marketing materials, website publications, promotions or competitions to You.

We reserve the right to (i) cancel or withdraw any Promotions code, (ii) refuse to allow any customer to participate in the Promotions, (iii) decline to accept orders where, in Our opinion the Promotions code is invalid for the order being placed (iv) exclude any single or group of Product from any Promotions and (iv) amend this clause 1 (We will undertake reasonable efforts to notify changes to participants). Our decision is final.

In the case of a free item, all items are subject to availability and We reserve the right to substitute such free item for any reason, for that of similar quality and value.

Any amount credited (less the cost of any free item, if applicable) will be in accordance with Our Returns Terms & Conditions.

When the redemption of a Promotions code is subject to a minimum spend requirement, redemption is only permitted in respect of the purchase of the qualifying Product (as communicated to You during the Promotions).

Salvage Car Terms and Conditions

We reserve the right at all times to vary, change, alter, amend, add to or remove any of these terms. By accepting a quote You accept that You are bound by the current terms and conditions.

All copyright and other intellectual property rights in any material contained on this website is owned by Us. Use of these materials is forbidden unless prior written permission has been obtained from Us.

You may access any part of the site and download or copy material for personal non-commercial use only. The copyright in such material shall be retained by Us.

Links to the www.trents.co.uk website are not permitted unless by prior written permission from Us.

Copying, distributing or any use of the materials contained on the website for any commercial purpose is prohibited.

The content of the website is for general information only and does not constitute any form of advice or recommendation upon which a specific decision should be made.

We do Our best to ensure the accuracy and currency of the materials contained on Our website. Any warranty express or implied as to quality, accuracy, timeliness, completeness or fitness for a particular purpose of the material contained on Our website is excluded.

We specifically exclude to the fullest extent permitted by law all liability that may arise with respect to the use or inability to use this website, any information contained in the website, or arising from any unauthorised access or alteration to the website whether direct, indirect or consequential including damage, costs, injury or financial loss of any kind. This clause shall not exclude liability for death or personal injury directly caused by Our negligence.

The www.trents.co.uk website may include links to external websites. These links are provided to help You find additional information. It is your responsibility to decide whether any service and/or Product available through Our website or any of these external websites are suitable for Your purposes. We accept no responsibility for the content of these websites and do not give or enter into any conditions, warranties or other terms or representations (express or implied) in relation to any of these websites and specifically excludes to the fullest extent permitted by law all liability that may arise whether direct, indirect or consequential with respect to or as a result of such material causing damage, costs, injury or financial loss of any kind.

Whilst the www.trents.co.uk website may from time to time contain advertising material, We do not endorse or accept any liability for any of the products or services so advertised, or for any error or inaccuracy in the advertisements. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the website complies with all relevant laws.

Save as expressly provided, these terms are not intended to confer any benefit on a third party under the provision of the Contracts (Rights of Third Parties) Act 1999.

Any rights not expressly granted herein are reserved to Us.

We reserve the right at any time to suspend or terminate Your access to or use of the website.

We may change the format and/or content of Our website at any time.

Personal details provided to Us through Our website shall only be used in accordance with Our privacy policy. Please read this carefully before proceeding. By providing Your personal details to us You are consenting to their use in accordance with Our Privacy Policy.

If any provision of these terms and conditions is found to be invalid by any Court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions which shall continue to have full force and effect.

The failure by Us to exercise any right or remedy under these terms and conditions shall not constitute a waiver of that right or remedy.

These Terms & Conditions of use shall be construed and interpreted in accordance with English law. The courts of England shall have exclusive jurisdiction in relation to any claim, dispute or other matters arising therefrom. For Our exclusive benefit, We shall retain the right to bring proceedings in the Courts of the country of residence of any user of the website.

Scrap Car Quote Agreement

If You are a consumer, nothing in these terms and conditions will affect Your statutory rights.

1. General Conditions

1.1 References to 'We', 'Us', or "Charles Trent Limited" relate to Charles Trent Limited.

1.2 References to the "Seller" or 'Customer' relate to You, the owner of the vehicle which is the subject matter of a valuation/purchase or disposal request.

2. Pre-Contract Information

2.1. The following paragraphs set out the terms and conditions between You and Us. It is Our intention that the service is provided and accepted on these terms. If You are a consumer and wish to rely on any variation to these terms, then You should ensure that the variation is notified to us in writing and acknowledgement of receipt and agreement obtained before issuing any instructions to Us to carry out the service.

2.2 In order to commence the purchase process, You must visit our website www.trents.co.uk and fully complete the online valuation process. You will need to provide Us with certain information about the vehicle You want to sell and its location. Once you have completed the online valuation process You will subsequently receive an e-mail that will contain the given valuation. The on-line valuation is based only on the details provided by You, and the assumptions made therein, and takes no account of the condition of the vehicle. If there are circumstances under which these assumptions cannot be met (for example, the vehicle is incomplete), You must inform Us.

2.3 This valuation is provided on a "subject to contract" basis and is not legally binding. We reserve the right to withdraw the valuation at any time without legal consequence and with no liability to You.

3. Price Quoted

3.1 The price quoted in the valuation will be in pounds sterling.

3.2 All prices quoted in the valuation are given in good faith and are derived from a combination of factors including the information supplied by You and third-party data. The provision of inaccurate, false or misleading data by You, or as a result of third-party errors, will result in an inaccurate valuation & under these circumstances We are under no obligation to honour the quote.

3.3 If for some reason an error has occurred with the quoted value, We will rectify the price as soon as reasonably practicable after notification of the mistake. No liability whatsoever can be accepted by Us for accidental mistakes or errors caused by system failures or third-party data providers.

3.4 The valuations provided are on a 'subject to contract' basis and are not legally binding upon Us. We reserve the right to withdraw the valuation at any time without legal consequence and with no liability to You.

4. Cancellation

4.1 Once You have accepted the Quotation, You may cancel the contract by notifying Us at any time prior to the collection service being executed. However, if You fail to notify Us of the cancellation before the collection has been initiated, then you may be liable for the cost of the aborted collection trip.

5. Payment

5.1 Payment will be made promptly upon collection of the vehicle and in accordance with the payment terms agreed between You and Us.

6. Seller's Warranties

6.1 The following warranties are valid where the information has been provided by You.

6.2 You expressly warrant that all the information supplied during the on-line valuation process is accurate and true.

6.3 You warrant that the vehicle is not subject to undisclosed finance.

6.4 You warrant that You are the legal owner of the vehicle and that You have the right to transfer the full unencumbered legal title and full ownership of the vehicle to Us.

6.5 You warrant that no other person has any claim to the vehicle whether legal, equitable, possessory, or otherwise. By executing the sale, You confirm that any and all pre-existing liabilities remain with You and do not pass to Us.

7. Seller's Responsibilities

7.1 You are surrendering ownership of their vehicle to Us.

7.2 If the vehicle is scrapped We will notify the DVLA by production and submission of a Certificate of Destruction.

8. Vehicles Subject To Finance

8.1 Prior to arranging collection of any vehicle, it is Your responsibility to disclose to Us if there is any existing finance or Hire Purchase Agreement associated with the vehicle.

8.2 At all times, You remain liable to the finance company in respect of any outstanding finance. By agreeing to sell the vehicle You acknowledges that liability does not transfer in any way to Us.

9. Property And Risk

9.1 Risk and property in the vehicle will pass from the You to Us upon the "issue" of payment by Us to You. If a cheque is to be made payable to a third party (such as a finance company) in lieu of payment to You, then risk and property will pass upon the issue of the cheque (or other appropriate means of payment) to the third party.

10. Inspection

10.1 The vehicle will be inspected by Us prior to completion of the contract. A revised valuation may be offered when (i) the vehicle does not fully comply with the information provided during the online valuation process, and/or (ii) the condition is such that it has a substantial impact of the value of the vehicle, and/or (iii) other relevant factors not previously disclosed affect the valuation.

11. Miscellaneous Items

11.1 When You provide the vehicle to Us, You shall provide Us with all the necessary documentation relating to the vehicle such as service record and invoices, V5C (logbook/registration document), spare keys, manuals etc.

12. Consequential Losses

12.1 Neither We nor Our agents shall be liable for direct or indirect consequential losses of any kind including loss of profits and other forms of expenses and compensation.

13. Exclusion Of Liability

13.1 We do not limit liability for death or personal injury caused by Our negligence but liability for property damage is expressly excluded.

14. Variation

14.1 The terms of this cannot be varied by oral representation or otherwise. Any variation must be in writing and signed by both parties.

15. Third Party Rights

15.1 Nothing in these terms and conditions of purchase shall be construed as giving any person any third-party rights. The Contracts (Rights of Third Parties) Act 1999 is expressly excluded.

16. Governing Law And Jurisdiction

16.1 The governing law is English Law, and the parties agree to submit to the full jurisdiction of the English courts.

CAR PARTS

Terms and conditions